Costway Over The Toilet Storage Rack with Hooks and Adjustable Bottom Bar-Rustic Brown – Color: Rustic Brown

All of our items have a three months’ warranty. Items arrive damaged or defective can be returned within 90 days after the order is placed on our website. We ensure that all of our items are brand new and in excellent condition prior to shipping. In the event that you receive an item which does not conform to those standards, please contact us. Please keep and use the original package for returns, or we reserve our rights to reasonably refuse your return requirement.

A: Non-quality related returns:

1. Shipped returns will deduct applicable shipping charges from your refund if the return isn’t a result of our error. If you insist on returning the item, you can contact us to state your return reason and request a return label. Our customer care team will inform you of the shipping cost. Please note that the returned items must remain intact without impacting the second sale. When the item is delivered to us, you can request a refund.

2. You can also choose a self-selecting logistics company to return the item, and the shipping expenses shall be borne by yourself. When you need the refund to be issued, you can contact us indicating the order details and return tracking number to expedite the refund process.

B: Quality or other factors related returns:

If there is any quality issue with the item, please feel free to contact us, we will exert great effort to cope with the issue according to the status of the item with partial refund, full refund, return for replacement.

Send wrong item:

1. You can choose to keep the wrong item with a discounted price offered by our customer care team. In the meanwhile, you can request us to send you the correct item that you have ordered. In this situation, you have to only pay for the wrong item at a favorable price.

2. You can request a return label to send back the wrong item for the correct replacement or a full refund. After you have delivered the item to UPS, you can contact us for the replacement or the full refund as long as the return tracking number shows any further status of the shipment.

Item damaged during the shipping:

Upon the receipt of the item, if you find the item is damaged, please reject the delivery of the item and take some pictures of the damaged item. After which, you can contact us via Emails to report the situation with pictures to have this solved.

Damages found after you have received the item, please contact us with pictures of the damaged item, we will either send you return labels to return the damaged item back for a replacement or a full refund or directly send you a new one or a full refund depending on the damage status of the item and your will.

Package Lost

After you have received the tracking number, still you haven’t got the item by the expected delivery date. You may look around, check it with your neighbors, and contact the shipping company. After which, the package still does not show itself up. Contacting us with your phone number, we would set up a lost package claim against the shipping company to have your matter taken care of. It will take a week or so to get the investigation result from the shipping company. Please wait patiently during the period, and we would take a relevant measure to have it settled.